![]() ![]() Follow Eddie Merlot’s policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times.Assist with Platinum Club service and encourage membership.Perform side duties, closing duties, and other related duties as assigned by Manager(s). Bus, set, and re-set tables as needed.As they leave, thank Guests for dining with us and invite them to return.Audit and present check accurately complete payment and tip-reporting.Offer desserts and additional beverages as needed. Perform pre-bussing and table maintenance duties throughout the meal.Check back with guests within the designated time frame to ensure satisfaction. Serve orders, ensuring accuracy and addressing any concerns or requests.Pick up orders, completing plate presentation if needed.Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses.Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling. Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation.Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure.Present menus and begin to “read” the table and establish rapport. Greet guests within specified timeframe of being seated.Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival.Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs.Follow established guidelines for sequence and methodology of service and providing outstanding hospitality. Know and understand menu and beverage options.Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance.Complete and pass required training modules – both initial and ongoing.In addition, Servers maintain their station in a clean and orderly manner and partner with Bartenders, Bussers, Runners, and other team members to ensure that each and every guest receives outstanding service and hospitality. Servers are responsible for presenting food and beverages in accordance with established procedure, presenting guest checks, and processing payment. Based on extensive knowledge of menu and beverage options, Servers answer guest questions, take orders and process/communicate orders to kitchen and bar. ![]() Servers play an essential role in delivering the superior guest service that is central to the mission of Eddie Merlot’s. ![]()
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